Frequently Asked Questions
About Us
How do I contact Apparo NYC Cleaning Co. if I have more questions?
If you have any additional questions or need assistance, feel free to reach out to us via:
Phone: +1 (646) 766-8298
Email: contact@apparocleannyc.com
Live chat: Available on our website during business hours.
We’re here to help with any inquiries or special requests!
Can I book services for large commercial buildings?
Yes! We provide comprehensive cleaning services for large residential and commercial buildings, including offices, retail spaces, and multi-unit residences. Whether you need ongoing janitorial services or post-construction cleanup, we can scale our offerings to meet the needs of your property.
What should I do to prepare for a cleaning appointment?
To prepare for your cleaning appointment, we recommend:
Decluttering any personal items, toys, or valuables.
Informing us of any special requests or areas you want us to focus on.
Ensuring that pets are secured if necessary. We’ll handle the rest!
How do I know I can trust your cleaning professionals in my home or business?
At Apparo NYC Cleaning Co., your safety and trust are our top priorities. All of our cleaners are fully vetted, background-checked, and professionally trained. We only hire individuals who meet our high standards of reliability and professionalism. Additionally, we are bonded and insured, and our cleaning providers are insured as well, giving you added peace of mind.
What types of spaces do you clean?
We clean a variety of spaces, including:
Homes, apartments, and townhouses
Office buildings and shared workspaces
Commercial properties like retail stores and medical offices
Post-construction sites
Multi-unit residential buildings
We can handle spaces of any size and customize our services based on the unique needs of your property.
Do you bring your own cleaning supplies and equipment?
Yes, we provide all the necessary cleaning supplies and equipment for the job. However, if you prefer that we use your own products or equipment, just let us know when booking or inform the cleaning professional when they arrive.
How do I book a cleaning appointment?
Booking a cleaning appointment is easy! You can visit our website and click on the “Book Now” button to schedule your cleaning online. Choose the service type, select the date and time, and provide your contact details. You’ll receive a confirmation once the appointment is set.
Do you offer one-time and recurring cleaning services?
Yes, we provide both one-time cleaning services and recurring cleaning options. You can book weekly, bi-weekly, or monthly cleaning services depending on your needs, and recurring clients enjoy discounted rates.
Can I customize my cleaning service?
Yes, we offer customizable cleaning services to meet your specific needs. Whether you need additional tasks done, like cleaning inside appliances or focusing on specific rooms, we are happy to tailor the service to your preferences. Just let us know your requirements when booking.
Who are your cleaning providers?
Our cleaning professionals at Apparo NYC Cleaning Co. are:
Highly trained: They are skilled in a variety of cleaning techniques and know how to handle everything from delicate surfaces to heavy-duty cleanups.
Background-checked: For your peace of mind, all of our cleaners undergo thorough background checks.
Timely and dependable: We value your time and ensure that our team arrives promptly for every appointment.
Friendly and courteous: Our cleaners are approachable and respectful, making sure you have a pleasant experience from start to finish.
Detail-oriented: We take pride in delivering meticulous results, ensuring every corner of your space is thoroughly cleaned.
What locations do you serve?
We proudly serve several of New York City’s boroughs, including:
Manhattan
Brooklyn
Queens
The Bronx
Whether you need cleaning in a residential area or a commercial space, we’ve got you covered anywhere in NYC!
What types of cleaning services does Apparo NYC Cleaning Co. offer?
At Apparo NYC Cleaning Co., we offer a wide range of cleaning services to suit your needs, including:
Residential Cleaning: Regular home cleaning, deep cleaning, move-in/move-out cleaning, and more.
Office Cleaning: Tailored services for small businesses, offices, and shared workspaces.
Post-Construction Cleaning: Thorough cleanup after renovations or construction projects to remove dust, debris, and more.
Commercial Cleaning: Services for other commercial spaces, including retail stores, medical offices, and apartment buildings.
We customize our cleaning packages to fit your space and specific requirements.
Account Sign-up and Login
Can I manage my appointments and service preferences through my account?
Yes, your account dashboard allows you to:
Schedule new cleaning appointments
Reschedule or cancel upcoming cleanings
Set service preferences (e.g., eco-friendly products, preferred cleaning crew)
Review your service history and past invoices.
Can I reach out to your team if I need help with my account?
Absolutely! If you need assistance with your account, feel free to contact our customer support team:
By phone: [Insert phone number]
By email: [Insert email address]
Via live chat: Available through our website during business hours. We’re happy to help with anything from password resets to updating your account information.
How do I change my service address if I move or relocate?
If you’ve moved or need to change the service address:
Log into your account and navigate to the “Service Address” section.
Click “Edit” next to your current address.
Enter your new address and click “Save Changes.”
This will update your service location for future bookings.
How do I sign up for an account if I don’t have one?
Creating an account is simple! Here’s how:
Click the "Sign Up" button on our website.
Enter your name, email address, and create a password.
Follow the prompts to complete the setup process.
Once signed up, you can log in to schedule cleanings, manage appointments, and track your service history.
How do I log in to my account?
To log into your account:
Go to our website and click the "Login" button located at the top right corner of the page.
Enter your registered email address and password.
Click "Login" to access your account dashboard, where you can manage your services, view past orders, and update your information.
How do I change my password?
To change your password:
Log into your account and go to the “Account Settings” section.
Select “Change Password.”
Enter your current password, followed by your new password, and confirm it.
Click “Save Changes.” Your password will be updated.
How do I reset my password?
If you’ve forgotten your password:
On the login page, click “Forgot Password.”
Enter the email address associated with your account.
Check your inbox for a password reset link. Click the link and follow the instructions to create a new password.
Once updated, use your new password to log in.
How do I change my e-mail address?
To update the email address associated with your account:
Log into your account and go to the “Account Settings” section.
Click “Edit” next to your email address.
Enter your new email address and confirm the change.
Click “Save Changes.” You may need to verify the new email by clicking a confirmation link sent to your inbox.
How do I change my credit card on file?
To update your payment information:
Log into your account and go to the “Billing” or “Payment Methods” section.
Click “Update Payment Method.”
Enter your new credit card details, including the card number, expiration date, and billing address.
Click “Save Changes” to update your card on file for future services.
Cancellations
Why are there fees for short-notice cancellations?
Short-notice cancellations or missed appointments make it difficult for us to fill the spot with another client, which results in a loss of time and resources. The fees help us cover these losses and maintain high-quality service for all our clients.
Can I avoid fees by rescheduling instead of canceling?
Yes, as long as you reschedule within the appropriate time frame—at least 24 hours in advance for Standard Clean and at least 48 hours in advance for Deep Clean or Custom Clean services—you can avoid any cancellation fees.
Will I be notified if my cancellation incurs a fee?
Yes, we will notify you via email or phone if a cancellation fee is applied based on the timing of your cancellation. The fee will be processed according to the guidelines stated in our cancellation policy.
How can I cancel or reschedule my appointment?
You can cancel or reschedule your appointment through your customer account on our website or by contacting our customer support team via phone or email. Please ensure you meet the cancellation time frame to avoid any fees.
What happens if I miss my appointment without canceling?
If you miss your appointment without canceling or rescheduling, we will charge you the full booking price. This policy helps us compensate for the time and resources reserved for your service.
What is your cancellation policy for a Standard Clean?
For Standard Cleaning services, you can cancel or reschedule your appointment without a fee as long as it’s done at least 24 hours before your scheduled booking. If you cancel less than 24 hours in advance, we will charge you 50% of the booking price. For cancellations made 4 hours or less before the appointment, you will be charged the full booking price.
What is your cancellation policy for a Deep Cleaning or Custom Cleaning?
For Deep Cleaning or Custom Cleaning services, you must cancel or reschedule at least 48 hours before the booking to avoid any fees. If you cancel less than 48 hours in advance, we will charge you 50% of the booking price or custom quote. If you cancel 6 hours or less before the appointment, you will be charged the full booking price.
Booking Your Appointment
What if I need help during the online booking process?
If you need assistance while booking online, feel free to reach out to our customer support team. You can contact us via phone, email, or live chat on our website, and we’ll be happy to assist you with any questions or issues.
Can I manage multiple service addresses through my account?
Yes, if you have multiple properties or service locations, you can manage them through your account. When booking an appointment, you’ll have the option to choose or add a service address. All your saved addresses will appear in your account for future use, making it easier to book services at any location.
How do I pay for my online booking?
You’ll be asked to enter your payment details when booking online. We accept all major credit cards, and your card will be charged after the service is completed. You can update your payment information anytime by logging into your account in the customer portal.
I prefer to use my own cleaning products and equipment already at my home. Will that be OK?
Absolutely, we’re happy to accommodate your request! If you prefer us to use your own cleaning products and equipment, just let us know during the booking process or inform your cleaning professional when they arrive. Please ensure that the products and equipment are suitable for the surfaces in your home and in good working condition. Keep in mind that we may not be able to guarantee the same results as when we use our own professional-grade supplies, but we’ll do our best to meet your expectations.
What if I have special requests for my cleaning?
When booking online, there’s a section for “Special Instructions.” Here, you can note any specific cleaning requests or preferences. If you need additional assistance or have detailed requests, feel free to contact us directly, and we can customize your cleaning service.
How do I reschedule or cancel an online booking?
If you need to reschedule or cancel your booking, log in to your account via the customer portal:
Navigate to the “My Appointments” section.
Choose the appointment you want to reschedule or cancel.
Follow the prompts to change the date or time, or cancel the booking. Remember to follow our cancellation policy to avoid any fees.
Can I book recurring cleaning services online?
Yes, when booking your appointment, you can select the option for recurring services. You can choose from weekly, bi-weekly, or monthly cleaning services, and you’ll receive a discount for signing up for recurring cleanings. Our system will automatically schedule your recurring appointments after your initial booking.
What are the benefits of signing up for an account on the website?
When you create an account with us, you enjoy several perks:
Your cleaning preferences, service addresses, and payment information are saved, so you won’t need to re-enter them each time.
You can easily view, manage, and reschedule your appointments in the customer portal.
You’ll receive personalized offers and updates based on your service history.
It saves time and makes future bookings more convenient.
How do I create an account or log into the customer portal when booking online?
To save time and have access to your booking history, preferences, and information:
During the booking process, you will be prompted to either login or create an account.
If you’re a new user, click “Sign Up” and follow the prompts to create an account by entering your name, email, and password.
If you already have an account, simply enter your email and password to log in. Once logged in, your saved preferences (service types, addresses, payment information) will automatically populate, making future bookings even faster.
What types of cleaning services can I book online?
You can book a variety of services online, including:
Standard Cleaning
Deep Cleaning
Move-In/Move-Out Cleaning
Custom Cleaning Services
Each service is tailored to your needs, and you can choose specific add-ons during the booking process. custom cleaning services include post-construction, office cleaning, and residential and other commercial cleaning.
How do I book an appointment online?
Booking an appointment online is quick and easy! Simply follow these steps:
Visit our website and click on the "Book Now" button at the top of the page.
Choose the type of service you need (Standard Clean, Deep Clean, Move-In/Move-Out, etc.).
Select the number of bedrooms and bathrooms, and provide any additional details.
Pick your preferred date and time from the available slots.
Enter your contact information and payment details to complete your booking. Once confirmed, you’ll receive a confirmation email with your appointment details.
Pricing and Payments
How do I pay for my online booking?
You’ll be asked to enter your payment details when booking online. We accept all major credit cards, and your card will be charged after the service is completed. You can update your payment information anytime by logging into your account in the customer portal.
How do I change my credit card on file?
To update your payment information:
Log into your account and go to the “Billing” or “Payment Methods” section.
Click “Update Payment Method.”
Enter your new credit card details, including the card number, expiration date, and billing address.
Click “Save Changes” to update your card on file for future services.
Do you offer discounts for recurring clean customers?
Yes, we do offer discounts for recurring customers! If you sign up for our weekly, bi-weekly, or monthly cleaning services, you’ll receive a discounted rate on each visit. This not only helps you maintain a consistently clean home or business but also saves you money in the long run. Contact us to learn more about our discounted rates for recurring services!
Soiled, Stained, or Biohazard Clean Up
How do I book an extremely soiled or stained cleaning job?
You can book a cleaning by contacting us via phone, email, or through our website. Let us know the details of the space and the extent of the soiling or staining, and we’ll schedule a consultation or cleaning at your convenience. Be sure to inform us ahead of time if you believe there will be any extreme soiling, as this allows us to prepare the necessary equipment and cleaning products.
What qualifies as an “extremely or excessively soiled” environment?
An extremely or excessively soiled environment refers to spaces where dirt, grime, or debris has built up significantly over time. This could include heavy accumulation of dust, grease, pet waste, spills, or any situation where regular cleaning methods are not effective.
Can I schedule regular deep cleaning for high-traffic or heavily used areas?
Yes! Not only do we offer regularly scheduled deep cleaning services for spaces that tend to accumulate dirt and grime quickly, such as offices, kitchens, and pet-friendly homes, we recommend it. By setting up a recurring cleaning schedule, you can avoid the need for more intensive cleanups down the line.
Will I need to vacate the premises during the cleaning process?
For particularly soiled environments or if we’re using strong cleaning chemicals, it may be advisable for you to vacate the premises during the cleaning process. We will let you know ahead of time if this is necessary for your safety or comfort.
Do you offer a consultation before beginning the cleaning?
Yes, we offer an initial consultation for commercial, office, or post-construction cleans to assess the condition of the space. During this assessment, we’ll determine the extent of the soiling or staining and provide you with an estimate that includes any upcharges for extreme conditions.
Can you handle pet-related messes and odors?
Absolutely! We have extensive experience dealing with pet-related messes, including urine, feces, and fur. We use pet-safe, enzyme-based cleaners that break down organic stains and odors at their source.
What surfaces do you clean in extremely soiled environments?
We clean a wide variety of surfaces, including:
Carpets and rugs
Upholstery and furniture
Tile and grout
Hardwood and laminate floors
Walls and ceilings
Appliances and fixtures If you have any unique surfaces or materials, just let us know, and we’ll confirm if they require special care.
Is odor removal included in the cleaning process?
Yes, odor removal is often part of our cleaning service for heavily soiled environments. If a strong odor is present due to pet waste, mold, or other contaminants, we use specialized deodorizers and odor-neutralizing treatments to eliminate the source of the smell.
Can you guarantee complete stain removal?
While we use the most advanced cleaning techniques available, the complete removal of deep or set-in stains can depend on factors such as the type of material, how long the stain has been present, and whether previous cleaning attempts have been made. We will do our best to restore surfaces, but some stains may not be completely removable.
When should I inform you about any deep stains, odors, or soils?
Please let us know at the time of booking. We will do our best to remove any tough stains, odors, or soils. Informing us beforehand allows us to be prepared before our cleaners arrive and ensures we give you the most accurate quote.
Do you use special products or equipment for deep stains and soiled environments?
Yes, for deep stains and extreme soiling, we use industrial-grade cleaning solutions and equipment. This includes high-powered steam cleaners, extraction machines, and stain-specific agents that are much more effective than standard household products. Our products are designed to break down and remove even the most stubborn stains and grime.
How long does it take to clean extremely soiled areas or remove deep stains?
Cleaning times can vary depending on the condition of the space. Heavily soiled environments or those with tough stains may take several hours or even multiple sessions to clean thoroughly. During our initial assessment, we will provide an estimated time frame based on the specific conditions of your space.
What are the typical upcharges for extremely soiled environments?
While the exact upcharge varies depending on the severity of the soiling or stains, typical upcharges can range from 20% to 50% over the base rate for standard cleaning. Extremely difficult jobs may incur higher fees. We'll make sure you're aware of any additional costs before starting the work.
How do you determine the cost for cleaning extremely soiled environments?
The cost for heavily soiled environments is based on factors such as:
The size of the area that needs cleaning
The severity of the soiling or staining
The type of surfaces involved (e.g., carpets, upholstery, tiles)
The cleaning techniques and products required
Time and labor required to complete the job. We will provide a detailed quote after assessing the space.
Do you charge extra for cleaning extremely soiled environments or deep stains?
Yes, there may be an additional charge for cleaning environments that are heavily soiled or contain stubborn, deep-set stains. This is because these situations often require more time, specialized equipment, and stronger cleaning agents than standard cleaning tasks. We will assess the level of cleaning needed during the initial consultation and provide an accurate estimate, including any applicable upcharges.
What types of stains do you specialize in removing?
We specialize in removing a wide range of deep stains, including:
Pet stains and odors
Wine and beverage stains
Grease and oil stains
Blood and bodily fluids
Mold and mildew stains
Fire soot and smoke stains